Warranty and Returns

WARRANTY POLICY

LIMITED LIFETIME WARRANTY

Kolab Global warrants to the original purchaser that its protective hard cases will be free from defects in materials and workmanship for the lifetime of the product. This warranty applies only to the case shell and does not cover foam inserts, wheels, handles, latches, or other accessories, which are subject to normal wear and tear.

If a Kolab case is found to be defective under normal use, Kolab Global will, at its sole discretion, repair or replace the case free of charge. Proof of purchase from an authorized dealer is required to validate warranty claims.


EXCLUSIONS & LIMITATIONS

This warranty does not cover:

  • Misuse, abuse, or neglect (e.g., improper storage, modifications, or exposure to extreme conditions).
  • Accidental damage, including drops, impacts, or excessive force.
  • Cosmetic wear, such as scratches, dents, or fading.
  • Damage to contents stored within the case.
  • Third-party modifications or unauthorized repairs.

Kolab Global is not liable for any incidental, consequential, or special damages arising from the use of its products, including loss of equipment or data stored in the case.

 

HOW TO MAKE A WARRANTY CLAIM

To file a claim, contact support@kolab.shop with:

  1. Proof of purchase
  2. Photos of the defect
  3. A brief description of the issue

Kolab Global will assess the claim and provide instructions for return or replacement. The customer is responsible for shipping costs to Kolab Global; return shipping for repaired or replaced cases will be covered by Kolab Global within the country of original purchase.

This Limited Lifetime Warranty is non-transferable and only applies to products purchased from authorized Kolab Global dealers.

 

RETURNS & REFUNDS

Return Policy

(a) Products may be returned within 15 days from the date of delivery for a refund or exchange, provided they are in original condition, unused, and in original packaging.
(b) Customers must request a return authorization before sending any product back. Unauthorized returns may be refused.
(c) We do not offer a refund for a change of mind. An exchange or store credit may be approved depending on the issue.

Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products.
  • Items marked as final sale.
  • Products that show signs of use, damage, or alteration.

Refund Process

(a) Approved refunds will be issued to the original payment method within 60 days after the returned item is inspected.
(b) Shipping fees and restocking charges may apply.